Privacy Policy

Last updated: April 20, 2026

1. Introduction

Ignitvio LLC ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, our services, or our partner businesses.

2. Information We Collect

We may collect the following information:

  • Contact information: Name, phone number, email address, business name, and service address
  • Business information: Industry type and estimated lead volume provided during the audit request
  • Service inquiry details: Information you provide about the service you are requesting
  • Communication records: Text messages, call logs, and related metadata
  • Website usage data: Pages visited, referral source, time spent on site, browser type, and device information collected through cookies and analytics tools

3. How We Use Your Information

We use your information to:

  • Respond to your inquiries, audit requests, and schedule consultations
  • Send appointment reminders, follow-ups, and service updates
  • Process and fulfill service requests with partner businesses
  • Provide and improve our AI automation services
  • Analyze website usage and improve the user experience
  • Comply with legal obligations

4. SMS Opt-In and Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not share or sell mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing purposes. Mobile information may only be shared with service providers who help us deliver our SMS services (such as our SMS delivery provider, Twilio).

See our SMS Terms & Conditions for details on how opt-in, opt-out (STOP), and help (HELP) work.

5. Information Sharing

We may share your information only with:

  • Partner businesses that provide the service you requested
  • Service providers (such as SMS delivery, scheduling, analytics, and payment processors) that help us operate our services
  • Legal authorities when required by law

We do not sell your personal information.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function properly.
  • Analytics cookies: Help us understand how visitors interact with our website. You can opt out of these via the cookie banner.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. Your data is transmitted over encrypted connections (HTTPS) and stored in secure systems.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of SMS communications at any time by replying STOP
  • Opt out of email communications at any time
  • Opt out of non-essential cookies
  • Withdraw consent for data processing at any time

To exercise these rights, contact us at contact@ignitvio.com.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

Ignitvio LLC

10 Ferry Street, Ste 333 #473
Concord, NH 03301
contact@ignitvio.com