Terms of Service

1. Acceptance of Terms

By accessing or using services provided by Ignitvio LLC ("we," "our," "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Description of Service

Ignitvio LLC provides automated communication and appointment scheduling software to home service businesses (including roofing, HVAC, and plumbing contractors). Our platform enables participating businesses to respond to missed calls, schedule appointments, send reminders, and follow up with customers via SMS, email, and other channels.

3. User Responsibilities

You agree to:

• Provide accurate and current information when using our services
• Use our services only for lawful purposes
• Not attempt to interfere with or disrupt our services
• Comply with all applicable laws and regulations

4. SMS Communications

By providing your phone number to a business that uses our platform, you consent to receive SMS messages as described in our SMS Terms & Conditions. You can opt out at any time by replying STOP.

Message and data rates may apply. Message frequency varies. For help, reply HELP or contact contact@ignitvio.com.

5. Third-Party Services

Our platform integrates with third-party services including Twilio (SMS delivery), Google (calendar and review services), and others. Use of these services is subject to their respective terms.

6. Intellectual Property

All content, software, and materials provided through our services are the property of Ignitvio LLC or our licensors and are protected by intellectual property laws.

7. Disclaimers

Our services are provided "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation.

8. Limitation of Liability

To the fullest extent permitted by law, Ignitvio LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

9. Indemnification

You agree to indemnify and hold harmless Ignitvio LLC from any claims, damages, or expenses arising from your use of our services or violation of these terms.

10. Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict of law principles.

11. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Contact Us

Ignitvio LLC

10 Ferry Street, Ste 333 #473
Concord, NH 03301
contact@ignitvio.com